Sunny is a chatbot that uses a knowledge base to answer your questions about ASU. You know how Siri and Alexa can answer lots of your questions? That’s basically how Sunny works — except Sunny only answers questions about ASU, not the current weather or nearest coffee shop.

Sunny knows a lot about ASU, but no chatbot is perfect. If Sunny doesn't know an answer, an ASU team member will read your question and get you an answer within 24 hours. You can also contact us using the form below.

Yes, so please be kind. All texts, even those that Sunny can answer, are reviewed by ASU staff to ensure accuracy and continually improve Sunny’s knowledge base. All students should follow the Code of Conduct when interacting with Sunny. Students who violate these standards could face disciplinary actions.

Sunny will be proactively texting you throughout your time at ASU. Feel free to text Sunny a question anytime you need additional support. You can also chat with Sunny for finance or technical support on the Help tab in My ASU.

Sunny can answer frequently asked questions, such as:

• What is DUO?
• Where is my financial aid?
• Who is my academic advisor?
• How do I access my ASU email account?

Of course! Sunny is meant to help. If you don't want to engage with Sunny over text, just text STOP at any time.

You can update your mobile phone number on the Profile tab in My ASU.