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Sunny is a chatbot that uses a knowledge base to answer your questions about ASU. You know how Siri and Alexa can answer lots of your questions? That’s basically how Sunny works — except Sunny only answers questions about ASU, not the current weather or nearest coffee shop. And Sunny doesn’t speak, only texts.
Sunny knows a lot about ASU, but no chatbot is perfect. If Sunny doesn't know an answer, a real human will read your question and get you an answer within 24 hours.
Yes. All texts, even those that Sunny can answer, are reviewed by humans to ensure accuracy and continually improve Sunny’s knowledge base.
Sunny will be proactively texting you throughout the semester. You can also always feel free to text Sunny a question anytime you need additional support.
Of course! Sunny is meant to help. If you don't want to engage with ASU over text, just text STOP at any time.
You can update your phone number on the Profile tab in My ASU.